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Getting Started

Accounts and billing

Accounts, Free and Pro

Your plan follows your account.

Use the same email address to sign in on the website and each Velora client. Pro is attached to that account, so buying it on the website does not require a separate purchase for Mac, Windows or the CLI. Each desktop installation and the CLI register their own device slot, including when they run on the same computer.

Free

One active device, two agents per run, one parallel task, one saved team and three saved workflows. No paid subscription is required.

Pro

Three active devices, ten agents per run, four parallel tasks, and unlimited saved teams and workflows. Velora Brain has a separate account quota. Your own model providers retain their own pricing and limits.

During the alpha rollout, some accounts observe task-limit overruns rather than blocking them. The Account panel identifies whether task limits are enforced. Pro does not include unlimited use of external providers.

Upgrade and confirm activation

  1. 1

    Choose your subscription

    Open Account on the website, choose monthly or annual Pro, and complete Stripe Checkout. Current prices appear before payment.

  2. 2

    Wait for payment confirmation

    The return page checks your account status. A success URL alone does not activate Pro: Velora confirms the settled subscription payment. Reopening checkout while one is pending resumes that attempt.

  3. 3

    Refresh the client

    Sign in with the same account, then press Refresh in the desktop Account panel. In the terminal, run velora whoami to refresh and inspect your plan. If this device cannot activate, remove an old device and refresh again.

Billing changes, cancellation and offline access

Use Manage billing on the website to update your payment method, view invoices or cancel renewal. A scheduled cancellation preserves access through the paid period. An unpaid subscription or failed upgrade does not grant new paid access; fix the existing payment before starting another subscription. A failed renewal can have a bounded grace period when prior paid history exists.

Clients can use their last confirmed plan until its offline validity expires. Reconnect and refresh to confirm an upgrade or renewal. If the website shows paid Pro but a client does not, check the email address, installed version and device slots, then refresh. Contact support if the mismatch remains; never send your password or access tokens.

Need help? Contact Velora support →