Refund Policy

The guarantee

14 days, full refund, no questions asked. If you subscribe to Velora Pro and ask for a refund within 14 days of your first payment, we refund the whole amount. You do not have to explain why, and we will not ask you to complete a survey or speak to anyone first.

This applies to both the monthly and the annual plan, and to your first payment on an account.

How to ask

Send one message from the support page, or email the address at the bottom of this page, using the email address on the account. Say that you would like a refund. That is the entire process.

Refunds are issued to the original payment method through Stripe, usually within one business day of us seeing the request. How quickly it then appears on your statement is up to your bank or card issuer — typically five to ten business days. Your Pro access ends when the refund is issued and the account returns to the Free plan, which keeps working.

Renewals

The guarantee covers your first payment, not later renewals. A subscription renews automatically for the billing period you chose until you cancel, and the renewal date is shown on your account page before it happens.

Cancel any time from your account — cancelling stops the next renewal and leaves your Pro access running until the end of the period you have already paid for. Nothing is lost by cancelling early.

If a renewal takes you by surprise — you meant to cancel, or you have not used Velora in that period — write to us anyway. We would rather refund it than keep money from someone who did not intend to spend it.

The founding offer

The founding programme gives eligible accounts 14 days of Pro without a payment card. Nothing is charged, so there is nothing to refund, and it does not turn into a paid subscription on its own.

Your statutory rights

Nothing in this policy limits rights you have by law. Consumers in the United Kingdom and the European Economic Area have a statutory 14-day right to withdraw from a distance contract for digital services; the guarantee above is written to match it, so the outcome is the same whether you are exercising a legal right or taking us up on a promise. Consumer-protection law in your state or country may give you further rights, and this policy does not displace them.

Where we may decline

We may refuse a refund where an account has been used to breach the Terms of Service — for instance to abuse the service, evade plan limits through duplicate accounts, or commit fraud — and where a refund has already been claimed on the same account or payment method. We will say which of these applies rather than declining without a reason.

Charges disputed directly with your bank as a chargeback are handled by Stripe’s dispute process rather than this policy. Writing to us first is faster for both of us.

Provider costs are not ours to refund

Velora coordinates AI models and coding tools that you connect with your own accounts. Anything those providers charge you is billed by them, under their own terms, and is not part of a Velora subscription — so we can neither charge nor refund it. Velora Pro includes its own built-in model access, which is covered by this policy like the rest of the subscription.

Changes

If this policy changes, the version in force when you paid is the one that applies to that payment. The effective date above records the current version.