Terms of Service

Agreement and eligibility

By creating an account, downloading the application, or using the service, you agree to these terms and the Privacy Policy. If you use Velora for an organization, you confirm that you have authority to bind that organization. You must be legally capable of entering into this agreement. If you are not old enough to enter into it in your location, you may use Velora only with authorization from a parent or legal guardian.

The service

Velora is a developing desktop workspace for coordinating supported AI models, agents, local runtimes, coding tools, and computer actions. Features, compatibility, limits, and platform availability can change. Beta and preview functions may be incomplete, may produce unexpected results, and may be modified or discontinued. Website product frames may remain placeholders until final application captures are available.

Your account

You are responsible for accurate account information, the security of your password and devices, and activity performed through your account. Do not share access to bypass plan limits or security controls. Notify us through the support page if you believe an account has been compromised. We may limit or suspend access when reasonably necessary to protect users, investigate abuse, comply with law, or maintain the service.

Your workflows and agent actions

You decide which models, tools, files, applications, accounts, and permissions Velora may use. You are responsible for reviewing plans, outputs, file changes, and approval requests before relying on them. AI output can be incorrect, incomplete, biased, insecure, or unsuitable. Velora is not a substitute for qualified professional judgment and must not be the sole basis for medical, legal, financial, employment, emergency, safety-critical, or other high-risk decisions.

You must have permission to access every account, system, and item of data used in a workflow. Approval controls reduce risk but do not guarantee that an action is correct or harmless.

Acceptable use

You may not use Velora to break the law, violate another person’s rights, gain unauthorized access, defeat security controls, distribute malware, facilitate fraud, harass or exploit people, expose personal information without authority, interfere with a service, or create a substantial risk of physical or financial harm. You may not probe or publicly disclose a security vulnerability before giving Velora a reasonable opportunity to investigate, except where protected by applicable law.

Third-party services

Cloud models, local runtimes, coding agents, application interfaces, Supabase, Stripe, Vercel, and other connected services are independent from Velora. Their own terms, privacy policies, availability, usage limits, and charges may apply. Velora is not responsible for a third-party service or for changes that service makes. Names and marks identify compatibility only and do not imply sponsorship or endorsement.

Pro plans and the founding offer

Paid pricing, billing period, taxes, and renewal terms are shown before checkout. Stripe processes paid subscriptions. Unless checkout states otherwise, a paid subscription renews for the displayed billing period until canceled. Canceling stops the next renewal and leaves your access running to the end of the period already paid for.

You can have your money back within 14 days. If you are not satisfied, ask within 14 days of your first payment and we refund it in full, without asking why. The Refund Policy sets out how to claim it, what it covers, and the statutory withdrawal rights it is written to match. Nothing in these terms limits a refund or cancellation right you have by law.

The founding offer provides 14 days of Pro to the first 1,000 eligible accounts. No payment card is required. The offer has no cash value, is not transferable, and does not automatically become a paid subscription. Velora may reject duplicate, automated, abusive, or fraudulent claims.

Ownership and licenses

Velora’s software, website, documentation, name, and original visual identity are protected by applicable intellectual property laws. Third-party names and marks remain the property of their owners. You retain rights in content you provide. You grant Velora the limited rights needed to process that content at your direction, operate the service, secure it, and provide support. Feedback may be used to improve Velora without an obligation to compensate you, but this does not transfer ownership of unrelated material you submit.

Privacy

The Privacy Policy explains how personal information is handled. You are responsible for ensuring that you have a lawful basis and any required permission before placing another person’s information into a workflow or support submission.

Availability and warranties

The service is provided on an as-available basis. To the maximum extent permitted by law, Velora disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise uninterrupted availability, error-free output, preservation of every workflow, or suitability for a particular task. Rights that cannot legally be waived remain unaffected.

Limitation of liability

To the maximum extent permitted by law, Velora is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from the service or a connected provider. Any limitation applies only to the extent lawful and does not exclude liability that cannot legally be limited.

Termination

You may stop using Velora at any time. We may suspend or terminate access for a material breach, security risk, unlawful use, nonpayment, or discontinuation of the service. Provisions that by their nature should continue after termination, including ownership, disclaimers, and liability limits, will continue.

Applicable law and disputes

These terms are governed by the laws of the state identified at the bottom of this page, without regard to its conflict-of-laws rules. Applicable consumer law and mandatory local rights are not displaced by these terms: if you live somewhere whose law gives you rights that cannot be waived by agreement, those rights continue to apply to you.

Before starting formal proceedings, you and Velora agree to make a reasonable effort to resolve a dispute through the support channel, unless urgent relief or applicable law makes that impractical. The court or tribunal with lawful jurisdiction will determine any unresolved dispute.

Copyright complaints

If you believe material accessible through Velora infringes your copyright, send a notice to the contact address below identifying the work, the material complained of and where it is, your contact details, a statement that you believe in good faith the use is not authorised, and a statement under penalty of perjury that the notice is accurate and that you are the rights holder or authorised to act for them. We will respond to properly submitted notices and counter-notices, and may terminate the accounts of repeat infringers.

Changes and contact

We may update these terms as the service changes. Material revisions will be identified through the effective date and, when required, additional notice. Continued use after revised terms take effect means the revised terms apply. Questions can be sent to the contact address below or through the support page.